Not Getting Traffic From Rich Snippets? Avoid These 3 Common Mistakes We’ve Seen Everyone Make

by Jeremy Tang

Not getting the traffic and clicks you want from your rich snippets? We’ve identified three common mistakes everyone makes that could be holding you back​​. Studies have shown that using structured markups like rich snippets can boost click-through rates by up to 30% (Source: Search Engine Land). 

For example, a Sydney-based ecommerce site saw a 21.3% increase in organic traffic by optimizing their rich snippets. Avoid the common pitfalls that many face by discovering how to effectively optimize your SEO. Learn which types of snippets can dramatically enhance your site’s performance and transform your digital presence.

Table Of Contents:

What is a Rich Snippet?

If you are confused with all the terminology, just remember:

Rich snippet = rich results.

Featured snippet is a subset/type of rich snippet.

To help you understand what a rich snippet is, it’s best to first figure out the concepts of structured data and schema markup.

Think of the internet as a massive supermarket. In this digital marketplace, schema markup acts as the seasoned sales associate in the store.

Schema markup is a standardized language developed by major search engines that helps organize and interpret your website’s content. This system uses a set of tags embedded in your webpage’s HTML to provide search engines with clear and structured information, much like a sales associate explaining product details to customers.

Now, think of structured data as the product labels in the supermarket. These labels contain organized, detailed information about your web page’s content, metadata, and the actions users can take. Structured data is what you want search engines to understand, and schema markup is the tool that communicates this information effectively.

Finally, rich snippets are the enhanced search results that stand out on Google’s results pages. 

These snippets are like the attention-grabbing product booth in this supermarket. They include extra information directly on the SERPs, making your search results more appealing. This additional data, drawn from your structured data via schema markup, can showcase star ratings, images, event details, or other relevant content.

What Is The Difference Between Rich Snippets And Featured Snippets?

Rich snippets and featured snippets are both enhanced search features. 

Rich snippets are good for SEO because

  1. They add extra information to search results that make listings more attractive and informative
  2. They help your listing take up more real estate on the SERP, pushing other results down the page or even to the next page

Here’s some examples of what your rich snippets can show:

  • Sitelinks
  • Star ratings
  • Images
  • Product details like:
    • Price
    • Availability
    • Shipping and delivery options
    • Return options

Here’s an example of a sitelink showing up in SERP, handy for users to choose the most relevant page(s) to click into. In this example, users can click straight into the green dress product page or click into the generic dress collection page.

Here’s an example of star ratings, reviews, price, availability/in stock. At one glance, users know important information such as price and availability. They know how many people have rated the product well and this entices them to check the product out.

Featured snippets, on the other hand, show a concise, direct answer to a search query first, before the link to the source page.

For instance, if you search for “How do you use a French press?” Google might display enhanced snippets that provide a step-by-step answer directly on the search results page, as shown in the example below:

Featured snippets are good for SEO because

  1. They typically occupy the top position (SEOs have even called it position 0, ranking above the first position of the traditional 10 blue links). This is great news for click-through rates (CTR)!
  2. They improve brand awareness, visibility and authority for the search query

How Does Rich Snippets Boost CTR and Traffic?

Rich snippets can significantly increase your listing’s CTR, and, as a result, drive more traffic to your website. Studies have even indicated that using structured markups like rich snippets can boost CTR by up to 30% (Source: Search Engine Land).

Additionally, search engines tend to favor pages that use structured data correctly because they can understand them better – the same data that enables rich snippets. Over time, this can improve your search rankings and significantly increase organic traffic.

Increased Attention and Recall 

Compared to text-only information, visuals are more likely to grab users’ attention. This increased attention often leads to better recall and recognition of the information, which plays a crucial role in the decision-making process when sifting through search results.

Is Your Website Still Suffering Even with Rich Results?

Here’s the catch: you won’t see these kinds of numbers in your KPIs unless:

  1. You play by Google’s rules to get rich snippets shown for your page; 
  2. You can pinpoint the type or types of rich snippets that will work for you best; and
  3. You execute SEO practices that will make your site rank high on search results pages (SERPs).

Let me tell you a story.

How an Ecommerce Site Supercharged Their Clicks Using a Holistic SEO Strategy

A Sydney-based ecommerce website offering baseball gear and equipment initially saw success with their rich snippet strategy. They were neither a startup nor a huge corporation, but a growing business eager to boost their online presence.

Before partnering with us, they implemented a couple of rich snippets for their top-selling products, including their best-selling baseball bats and gloves. This effort led to a 12.1% increase in traffic to these product pages.

Encouraged by the results, they decided to create additional rich snippets for their less popular products, such as protective gear and training equipment. 

What made them decide to partner with us?

Unfortunately, they did not see any of these new snippets appearing in SERPs, nor did they notice any increase in metrics. To make matters worse, traffic for their top-selling products became stagnant, and they began facing multiple crawling and indexing issues.

Hence the client decided to partner with us as their SEO agency that could highlight and fix the issues for them. Our first step was to correct their structured data and schema markup.

We also discovered that their site’s ranking for the formerly top-selling pages had declined due to a recent Google update. We reoptimized these pages along with their other pages, fixed duplicate content issues, improved site speed, and refreshed content using buying-intent keywords.

Once the website began gaining traction, we properly implemented appropriate rich snippets and optimized their metadata for these URLs. In eight weeks, their organic traffic increased by 21.3% for the top-selling products, and the URLs for less popular products saw a 19.8% rise in visibility.

To amplify their site’s CTR and traffic further, we implemented our programmatic SEO approach. Our solution was to maximize their coverage by targeting longtail terms through leveraging our proprietary CMAX™ technology.

The client saw a 46.7% increase in organic traffic for their best sellers and a 30.2% increase in organic traffic for their other products in just nine weeks after we implemented our programmatic SEO.

There’s a pattern to these things

This ecommerce site is just one among many we’ve worked with and we’ve seen the same mistakes over and over again. To counter that, we’ve decided to share the top 3 mistakes we’ve seen in our experience as a leading digital marketing agency. 

Mistake #1: Not Leveraging The Right Types of Rich Snippets

As of writing, Google supports 34 types of rich snippets. You may want to visit their official article on structured data for the full document but here’s the list.

Featured Guides

  • Article
  • Book actions
  • Breadcrumb
  • Carousel
  • Course info
  • Course list
  • Dataset
  • Discussion forum
  • Education Q&A
  • Employer aggregate rating
  • Estimated salary
  • Event
  • Fact check
  • FAQ
  • Image metadata
  • Job posting
  • Learning video
  • Local business
  • Math solver
  • Movie carousel
  • Organization
  • Practice problem

Product

  • Profile page
  • Q&A
  • Recipe
  • Review snippet
  • Sitelinks search box
  • Software app
  • Speakable A
  • Special announcement
  • Subscription and paywalled content
  • Vacation rental v
  • Vehicle listing
  • Video

However, a few enhanced snippets stand out from SERPs, according to a study:

Rating Result: In more than half a million SERPs, 48.11% of them have at least one “rating” result in the top 20 listings (Source: STAT). Ratings are visual indicators of how users have reviewed or scored a product, service, or piece of content.

Price-enhanced Snippets: From the same samples, 33.45% appear to have price-enhanced snippets. These snippets give users immediate access to important purchasing information without having to click through to the website.

It’s a common pitfall I’ve noticed across the board: many businesses barely scratch the surface when it comes to rich snippets. Google throws a whole toolbox at our feet—34 rich snippet types, to be exact—yet, so many limit themselves to the same one or two.

Why settle for just the basics when you can have so much more? Take a local shop, for instance. Sure, they flaunt their contact info, but what about shining a spotlight on glowing reviews or buzzing community events?

Let me tell you which industries can benefit most from rich snippets, and throw in some types that I think can make a real difference.

Ecommerce Sites

Running an ecommerce business? An ecommerce schema SEO strategy is non-negotiable. With rich snippets, your CTRs could skyrocket by up to 677%, bringing in 20-40% more traffic (Source: Neil Patel).

Imagine your product ratings, prices, and availability popping up directly in search results. You essentially have a digital storefront that’s always open and irresistible, making potential buyers more likely to click and purchase.

Now, let’s say you’re a huge retailer of sports shoes and gear looking to hire a BigCommerce SEO agency. Here are some schemas that can really make your products shine:

  • Product Schema: Displays key product details like price, availability, and ratings right in the search results.

  • Review Schema: Nothing builds trust like good reviews. This snippet shows pros, cons, and customer testimonials prominently, making your products a no-brainer click.

Local Business
If you’re managing a local business, you stand to gain significantly from implementing rich snippets, which may increase weekly CTR by 10% on desktop and 7% on mobile (Source: Elfsight). By displaying business hours, addresses, and customer reviews, rich snippets make it easier for potential customers to find and choose your services instead of your competitors. Schemas that can boost your local visibility include:

  • Local Business Schema: Acts like a digital billboard, displaying essential details like address, phone number, business hours, and reviews. This helps Google better understand information on your website and can even boost your ranking in Google maps!
  • Event Schema: Publicize upcoming events to engage the local community directly from the search engine results page.

Source: https://developers.google.com/search/docs/appearance/structured-data/event

 

SAAS Businesses

For SaaS (Software as a Service) websites, rich snippets can be a game changer. A SaaS SEO agency will help you highlight key features, customer testimonials, pricing plans, and unique selling points directly in search results through rich snippets which helps attract more qualified leads, enhance user trust, and improve overall click-through rates.

Schemas that can elevate your SaaS offerings include:

  • Software App Schema: Highlight your software’s features, pricing, and stellar reviews to draw in tech-savvy leads.

 

  • Video Schema: Showcase informative videos that explain your software’s functionalities, offering potential customers a quick and engaging way to understand your product right from the search results.

 

YMYL Industries

“Trust is everything in YMYL (Your Money or Your Life) industries.”

You’ve probably heard this if you’ve worked with a legal, finance, or healthcare SEO agency before. And this can’t be overstated. So, why not show your audience how legit you are when they’re scrolling through search results?

These schemas are essential here:

  • Review Schema: If you run a law firm, for example, a lawyer SEO agency can help you add review snippets that highlight your firm’s expertise and success stories. This boosts credibility and trust, addressing common client concerns and making them more likely to choose your legal services.

  • Fact Check Schema: Similarly, a medical SEO agency can help you implement Fact Check schema that will help position your content as an authoritative, trustworthy source, enhancing credibility and ensuring accuracy.

 

B2B

B2B (Business-to-Business) websites can also benefit greatly from rich snippets. 

Showcasing services, case studies, and customer reviews directly in search results builds credibility and attracts more qualified leads. Detailed information such as service descriptions, client testimonials, industry awards, and certifications can highlight the expertise and reliability of a B2B service provider, making it easier for potential business clients to find and engage with their offerings.

Here are some schemas to spotlight your professional prowess:

  • Organization Schema: Detail your business’s core strengths, from services offered to notable achievements. This gives you a better shot in showing up on knowledge panels, as per the screenshot below.

 

  • Event Schema: Highlight key industry events, webinars, or conferences, marking your company as a thought leader.

Remember, these are just a few of the types you can explore. Depending on your business, you can mix and match more snippets, but always with a strategic eye. 

Mistake #2: Not Complying with Google’s guidelines

The guidelines are pretty straightforward:

Accuracy

Your markup has to mirror exactly what’s on your page. Think of a product review page: if you’re marking up those five-star reviews, they should be visible and real to the user clicking through.

Relevancy

Keep your content focused. If you’re marking up a book review, the page should be about that book, not hidden among ads for kitchen appliances.

Honesty

Google’s got a no-nonsense policy on manipulation. No marking up irrelevant or misleading content to get more eyes on your site. 

 

What happens if you don’t play by the rules?

Skipping these rules can hit you where it hurts. For example, Google might just stop showing your snippets altogether. 

We once worked with an online platform offering video tutorials and courses on various tech-related topics. The website contains a mix of free blog posts, tutorials, and premium course offerings. One day, they decided to boost their search presence by implementing rich snippets. 

However, In an attempt to increase visibility, the platform started using the “Course” schema markup for all its content, including simple blog posts and introductory videos that do not qualify as full courses. This markup incorrectly suggests that each piece of content offers comprehensive learning materials, which typically include structured lessons, assessments, and certification—all features absent from the blog posts and many videos.

Google’s structured data guidelines require that the “Course” schema be used only for content that constitutes an educational course with a clear educational outline and learning objectives. The misuse of the “Course” markup on basic blog posts and non-course videos misleads users who expect structured educational experiences from the search results.

These were the consequences:

Snippet Removal

Google initially displays rich snippets for these items, enhancing click-through rates due to the perceived value of a structured course. However, once the discrepancy between the content and its markup is identified—either through algorithmic checks or user reports—the rich snippets for these pages are removed.

Search Ranking Impact

Because the misuse was widespread and deemed manipulative, Google issued a manual penalty. This action affected the site’s credibility and resulted in a significant drop in the platform’s search engine rankings. Organic traffic decreased by 32.5%, severely impacting the number of new subscriptions.

Let’s calculate how much was lost.

Original Monthly Revenue: $523,742.30

Decrease in Organic Traffic: 32.5%

Following the SEO penalty, the online learning platform lost approximately $170,216.25. 

Now that we know what not to do, let’s break down the best practices for creating rich snippets.

 

How to Create Rich Snippets?

Step #1: Pick An Appropriate Type Of Rich Snippet

Since we’ve already covered the various types of rich snippets, let’s focus on some best practices and strategies for selecting the most appropriate ones for your website:

  • Ensure Your Content Matches the Chosen Snippet Type: Make sure to use the appropriate markup for your content. For example, only use recipe markup for actual recipes. This ensures accuracy and relevance in search results.
  • Consider Your Industry and Content Type: Different snippets work better for specific industries. For instance, product snippets are non-negotiable for ecommerce SEO. Align your snippet choice with your industry and content.
  • Think About What Information Would Be Most Useful to Searchers: Select a snippet that highlights key details users are looking for. For example, recipe sites should focus on ingredients and cooking times, while event sites should highlight dates and locations.
  • Check Which Rich Snippets Your Competitors Are Using: Analyzing your competitors can provide valuable insights into which snippets are effective in your niche. Use this information to make informed decisions about which types to implement.
  • Start with the Most Impactful Snippet Types First: Focus on snippet types that will provide the biggest benefit to your site and users. For instance, product snippets can significantly boost ecommerce CTR and conversions.
  • Make Sure You Can Provide All Required Properties for the Snippet: Only choose snippet types where you can fill out all necessary fields. Incomplete snippets may not be displayed correctly and reduce their effectiveness.

Step #2: Generate Schema Markup Using Google’s Structured Data Markup Helper

Creating rich snippets requires implementing schema markup on your website, and Google’s Structured Data Markup Helper is a valuable tool for this. This helps search engines understand the content on your page and enables the display of rich snippets in search results.

To give you an example, I’ll generate a local business schema markup for my agency, Area Ten. My goal is whenever someone looks for an SEO Agency Australia-wide, our listing stands out in the search results with enhanced information.

Step #2.1: Select Data Type

Choose the type of data you want to markup from Step 1.

Step #2.2: Input URL or HTML

Enter the URL of the page you want to markup or paste the HTML source code.

Step #2.3: Tag Elements

Use the tool to highlight and tag elements on your page (e.g., title, author, date).

Step #2.4: Create HTML

After tagging, click “Create HTML” to get the generated schema markup code.

Step #2.5: Embed Schema

Copy the generated code or download the HTML and embed it into your webpage’s HTML within the <head> or <body> section.

Step #3: Validate Structured Data Using Google’s Rich Results Test

Use Google’s Rich Results Test to check if your structured data is error-free and eligible for rich snippets. Simply enter your URL or code into the tool, and it will analyze your page for any issues.

The process of creating rich snippets can also vary depending on the content management system (CMS) you’re using. Here’s how you can add rich snippets to two of the most popular CMS platforms: Shopify and WordPress.

How to Add Rich Snippets to Shopify

Good news for those doing Shopify SEO – most themes already come with the standard product schemas, article schemas, etc. However, if you’d like to customize the schemas further, here’s what you can do:

Step 1: Access Your Shopify Theme Files

Navigate to your Shopify admin panel and go to Online Store > Themes > Actions > Edit Code.

Step 2: Locate the Appropriate Liquid Template

Identify the correct Liquid template where you want to add the schema markup. For example:

  • For product schema, locate product.liquid or product-template.liquid.
  • For article schema, find article.liquid.

Step 3: Make tweaks to  the Schema Markup to the Liquid Template

  • Be careful that you do not end up breaking the code! Get a developer’s help if necessary when making changes to the liquid template.

Step 4: Save Your Changes

After adding the schema markup, save the changes to your Liquid template file.

How to Add Rich Snippets to WordPress

Most websites on WordPress use schema plugins as it is faster and easier than manually coding and implementing the schema. Here’s an example of how you can use a plug-in to generate a site-wide schema:

Step 1: Configure Site-Wide Schema Markup

First, provide basic information about your website:

  • Navigate to the Schema Plugin and go to the Knowledge Graph section.
  • Specify whether your site represents a person or an organization. Enter the organization name, website URL, and upload a business logo if applicable.

Step 2: Set Up User Profiles

Go to Users > Profile to select and edit a WordPress user’s profile. Ensure the user’s first and last name are correct and choose the appropriate display name. Save changes by clicking the Update Profile button.

Step 3: Define Default Schema Settings

Set default schema markup for all your WordPress SEO content:

  • Head to Schema Plugin > General Settings and select the Site Types tab.
  • Review and adjust settings based on your content types.

Step 4: Validate and Save Your Settings

Review the settings and make necessary changes. Ensure that your schema markup is correctly set up for all your posts, pages, products, and other content types. Save your settings to apply the schema markup site-wide.

 

Mistake #3: Overlooking Your SEO Fundamentals

You’ll probably not see much of an increase in CTR and traffic if your site is buried deep in search results. 

Yes, rich snippets can appear even if you don’t rank high. But their effectiveness is maximized when coupled with a robust SEO strategy. Remember, rich results will only make an impact if your site is ranking well.

Now, how do you do both?

Search engines like Google use hundreds, if not thousands, of factors in their algorithms to determine which pages deserve to be at the top of the search results. Not all of these factors have the same effect on your website. It mostly depends on what your website or business is. Plus, these algorithms update several times a year too. In 2023 alone, we had 9 core updates.

For a deeper dive into how each industry can and should prioritize specific elements of their SEO to boost performance, you can check out our article on performing effective and customized SEO audits

However, Google’s ranking system prioritizes five key factors that apply to all types of websites.

#1: Query Intent

Google’s first task is figuring out what users are actually looking for. They use sophisticated language models that translate the brief search queries into useful content. For instance, if someone searches for terms like “improve website speed,” they’re likely also interested in key phrases such as “increase site load time.” 

Having the same keywords or related terms in your content is like telling Google that you’re speaking the same language and can provide the information they truly need.

#2: Relevance of Content

Once intent is understood, Google evaluates whether your content meets that intent. Aside from having the same keywords, your content needs to cover the topic comprehensively.

For example, if you’re aiming to rank for “healthy dog diets,” your page should provide detailed information including tips, nutrition facts, and types of dog food. Rich, varied content signals to Google that your page is a thorough resource on the subject.

#3: Quality of Content

Google wants to show the best quality content. This is where expertise, authoritativeness, and trustworthiness (E-E-A-T) come into play. To boost your E-E-A-T, make sure your content:

  • Is Well-Researched and Accurate: Provide reliable information backed by credible sources. Cite authoritative references and ensure your facts are up-to-date;
  • Demonstrates Expertise: Highlight your qualifications and experience in the subject matter. Include author bios that establish your credibility;
  • Is Comprehensive and In-Depth: Cover topics thoroughly, answering common questions and addressing related subtopics to provide a complete resource; and
  • Is Regularly Updated: Keep your content current by periodically reviewing and updating it with the latest information and trends.

#4: Usability of Web Pages

Even the best content won’t rank well if your website is hard to use. Google favors sites that are mobile-friendly and load quickly. So, make sure your site works well on smartphones and tablets, and optimize your images and code to improve load times.

#5: Context and Settings

Finally, Google uses information like your user’s location and search history to tailor results. For example, a search for “football” in the US will bring up American football, while in the UK, it’ll show soccer results. 

To take advantage of this, focus on local SEO if you’re targeting a specific region. Use local keywords and create content that speaks to local interests and needs. Additionally, respect user preferences, like SafeSearch settings, to ensure your content is appropriate for all audiences.

Once your site is propelled to the top of search results, then you can unlock even more clicks and traffic by leveraging rich snippets.

 

What You’ve Learned

We’ve covered a lot about rich snippets and how they can really boost your website’s CTR and traffic. Here are the main points to remember:

  • Rich Snippets Catch Eyes and Creates Clicks: Having rich snippets can boost your CTR and traffic significantly.
  • A Holistic SEO Strategy is Key: Rich snippets only work if it’s visible on SERPs. So, effective SEO audits to get your website basics right are a must.
  • Google’s Priorities: Google looks at query intent, content relevance, content quality, web page usability, and user context when ranking pages.
  • Structured Data and Schema Markup: Think of these as your website’s way of speaking Google’s language, making it easier for search engines to understand and display your content.
  • Psychological Boost: Rich snippets appeal to our brains by improving decision speed, building trust, grabbing attention, and helping us process information better.
  • Types of Rich Snippets: Google offers 34 types of rich snippets, like product, recipe, review, local business, and video snippets, each serving different needs.
  • Who Benefits Most: Ecommerce, YMYL businesses, local business, SaaS industries, and B2B websites see the biggest gains from rich snippets with higher CTR and traffic.

At Area Ten, we make no excuses. We solely deliver solutions—100% of the time. Want to see more and faster results from your schema implementation efforts? It’s time to supercharge your SEO strategy. It’s time to partner with Area Ten. 

Inquire about our SEO Fast Track today.

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